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[KJW #054] "Listening Beyond Cultures To Better Provide Health Care Services" - Workshops at Kensington Nursing and Rehabilitation Center, Kensington, Maryland.
WHAT IN MY COMMUNITY IS BETTER BECAUSE OF ME?
Objectives:
Process Improvement: Learn how to develop and nurture a culture of process improvement for the betterment of health/wellness promotion, patient satisfaction, happier community development, customer service and quality improvement.
Learn how to reduce and better manage compassion fatigue, when delivering health care services to patients with challenging behaviors in clinical institutional settings.
Learn how to facilitate and promote nurturing environmental factors that enhance a culture of "self-care", wellness, inclusion, cooperation, initiative and fairness to better the quality of life of all community members.
Learn how to identify resources to nurture and celebrate global diversity in our health care community for a better quality of life for everyone.
  3 workshops and more than 65 interdisciplinary staff members attended these interactive and meaningful in services. Participants shared and exchanged their views about the important components of the health care services that they provide. Questions like; how would you describe "the best human being", and how many of the characteristics of that "best human being model" do you practice with yourself and with others?
Program Overview:
The visible and invisible environment as my extended body; trust, respect, body language, kindness and other important elements that affect our quality of life.
What is culture? Cultural Competence? Cultural Knowledge?
The value of an Inclusive Global Cultural Community Assessment. How to develop strategies to strengthen the resources of our community?
Dynamic discussion about wellness and whole-person living?
Compassion Fatigue: The stress of caring too much that can be thought of as a secondary post-traumatic stress.
 Participants exchanged ideas and their comments during the
self-test about "compassion fatigue". But most importantly,
we all learned better ways to recover from a burned out
or dealing with a sense of failure.
Process-Mapping Customer Service Satisfaction: 10 better ways to deal with patient/caregiver expectations and complaints.
Designing INCLUSIVE community improvement projects that focus on and celebrate better practices rather than focusing on areas of weakness.
The successful management of a challenging situation can lead to a better understanding of ourselves as "wellness" providers.
How to better manage challenging behaviors in health care.
How to turn a conflict into a positive nurturing situation?
Identifiable resources in our own community to celebrate and nurture global diversity.
Quality indicators - evaluating our services.
  Are we making a difference for the better in the lives of our community members? Are we having FUN doing our jobs? How are we nurturing our happiness and the happiness of others?
Are we listening to our colleagues, caregivers and the persons that we are providing wellness and health care services for?
What's our focus? Are we nurturing our lives with good books, good nutrition, meaningful social relations, not hurting or harming anyone, but rather...
Are we co-creating a better world for ourselves and for others?
The Starfish Man
One morning at dawn, a young boy went for a walk on the beach. Up ahead, he noticed an old man stooping down to pick up starfish and fling them into the sea. Finally, catching up with the old man, the boy asked him what he was doing. The old man answered that the stranded starfish would die unless they were returned to the water. "But the beach goes on for miles, and there are millions of starfish," protested the boy. "How can what you're doing make a difference?" The old man looked at the starfish in his hand and threw it to safety in the waves and said to the boy...
"It makes a difference to this one."
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Please send inquiries, requests for programs, speaker and consulting services to connection@kathyjward.com
Peace be with you!
Kathy J. Ward
Universal Peace Ambassador
President of WEL, World Elder Land™
Therapeutic Recreation Consultant
National Assisted Living Administrator Certified
Board Member, Activities, Adaptation and Aging Journal
Alzheimer's Association Speakers Bureau
Cell: 240-393-5456
E-mail: WEL@WorldElderLand.com
WEL Blog: www.kathyjward.com/blog
Websites: www.elderrecreationtherapy.com
www.worldelderland.com
www.betterworld7.com
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